Banking
Business Support Solutions
Enterprise Management
Faltering or even decreasing per-capita turnover (ARPU), rising levels of competition through cable network operators and alternative telecom providers and, in general, customers with a higher willingness to change have sustainably aggravated the general conditions for long-established telecommunications service providers.
Now that the broadband technology is on the rise, telephony, internet and TV merge; "Triple Play" is the buzzword of that convergence which has already started. Almost all experts agree that this convergence will be the driving force keeping the industry breathless in the next years.
Steria Mummert Consulting is constantly analysing the development in the telecommunications industry and has concentrated its extensive know-how for the alignment and development of companies in this sector in a market centre of its own called „ Enterprise Management“. Our experts know about the prime topics of the industry and the newest technologies and methods. They apply this knowledge to their projects - combined with years of practical experience. Companies of the telecommunications sector will receive all the support they need when it comes to questions revolving around "Enterprise Management". Our range of services is mainly focused on the following topics:
- Strategy Services and Innovation Management:
Our views on strategy and our proven innovation management are mainly concerned with promising future potentials and how they can be tapped using new and innovative products in new markets. - Business Process Management:
We help companies of the telecommunications sector to become more flexible when mapping their business processes in IT. Furthermore, we find solutions to reduce costs and take care that the management obtains faster access to current information regarding the company. - CRM und Sales:
Telecommunication companies are more and more expected to manage the balancing act between optimising costs and improving the customer´s situation. With the help of holistic CRM strategies we assist our clients with increasing their power of market impact and with binding customers at the same time. - IT Governance:
We know how to attain a powerful IT governance and thus to create the basis for IT systems to be consistently aligned with business requirements and to play a major role in reaching corporate goals while at the same time keeping costs at a reasonable level.