Banking
Business Support Solutions
Business Support Solutions
Companies of today now face more than ever the challenge to generate products and services that can result in higher revenues and to optimise capital and operating expenses (CAPEX and OPEX) while at the same time paying the necessary tribute to high investments in technology (like Voice-over-IP, WIMAX).
As a result of many successful projects Steria Mummert Consulting has gained a high esteem in the telecommunications industry as an accredited and reliable partner of many years. The area of Business Support Solutions (BSS) can help clients of the telecommunications sector in many ways to reach their most important goals (customer loyalty, customer acquisition, cost reduction and increase in productivity). Our wide range of services comprises solutions for:
- CRM, customer care: customer self services, implementation of loyalty systems, range of products tailored to the customer´s needs via different access channels
- Integration and optimisation of billing-/billing mediation systems, adjusting the billing services to new technologies, interconnect billing, roaming services
- Utilisation of an efficient fraud management system
- Minimisation of costs for international lines of communication through optimisation of international routing
- Process consulting as well as consulting and implementation of business process management systems
- Conceptual design, development and integration of mobile workforce applications for service and marketing
- Utilisation of remote software for the maintenance of desktop systems